Dealing with People who are hurt in the Church

Recently I was bombarded with this question, how to help those who are in hurt? When you face certain situation, sometimes you might act in certain way out of the norm. People who are hurt will do things beyond our expectations. So, as a church, how should we respond to these people. At one hand, we do not want to condone the wrong things they are doing. Perhaps during their hurtful time, they sin excessively. On the other hand, we know that they are suffering with the pain in their heart, and if we come straight to them, it might not able to help them at all.

As a Christian, if you see your brother/sister, facing difficulties in life, and he/she make certain decision or conclusion that you think is wrong, what will you do? If after you have try persuading yet it doesn't seems to help, what will you do next? On top of that, you find that people in the church started spreading rumours about what this brother/sister did, how do suggest to manage the situtation?

I welcome discussion from anyone who are reading this post. Put your comment in.